Excitement alert! Wondering if your fairy fashion is on its way? Once you've sprinkled your magic into the cart and completed your order at Sparkl Fairy Couture, keep an eye on your email wand! We'll send you a confirmation message confirming your sparkl purchase. If you don't spot it in your inbox, check those glittery spam folders just in case. Still not finding it? Wave your wand (or contact us) at Fairy Support, and we'll ensure your confirmation sparkles its way to you!

Oops, need to redirect the magic? We understand that plans can change! If you wish to update your shipping address after placing your order, reach out to our Fairy Support team as soon as possible. While we'll do our best to assist, please note that address changes are subject to order processing status. Drop us a message, and let's work our fairy magic together!

Yes We Do!

We are not responsible for any customs duties, taxes, or fees owed on international shipments. Any delays in shipment caused by customs are beyond our control, and customers are responsible for all duties and taxes owed for the item.

Returns:

• Return Period: Our return period is 30 days from the date we ship your order. For pre-order items, the 30-day period starts from the successful shipment date. We will notify you via email when your pre-order item ships.
• Return Request: Returns can be requested either via email sparklfairycouture+customerservice@gmail.com or through your order email (via EasyReturns). If there are any quality issues or defects with the item, please document these issues with clear photos and email them to us immediately upon noticing the problem.
• Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• After 30 Days: If more than 30 days have passed since your order shipped, unfortunately, we are unable to offer a refund or exchange.

Return Shipping:

• You are responsible for paying the return shipping costs. If you choose to use your own shipping method, the cost will not be deducted from your refund. However, if we provide a return shipping label, the cost of the label will be deducted from your refund.
• Shipping and handling processing fees are non-refundable.
• For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

Non-Returnable Items:

Certain items are exempt from being returned, including:

• Intimate or sanitary products (e.g., undergarments, bras)
• Gift cards
• Items marked as " Sale" or discounted 20% or more (these may only be exchanged or returned for store credit. If approved, returned items must be its original condition, and in the original packaging)
• Custom items: These may only be returned for size issues and are eligible for store credit only. These items may ship separately and take 5-10 business days to create.
• Special items (e.g., kimonos, rhinestone bras, shell bras, couture coats, couture dresses) are subject to the non-returnable items.

Your fairy fashion is on its way! Our fastest order ships within 24 hours of being placed. Our typical shipping takes between 3-8 business days.

Our enchanted team at Sparkl Fairy Team is working diligently to make your order magical. The delivery time depends on your location and the enchanting details of your chosen items. Rest assured, we're committed to ensuring your sparkly treasures reach you as swiftly as possible. For specific delivery estimates or any order-related inquiries, feel free to contact our Fairy Support team.