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We'd love to hear from you! Whether you have questions about our enchanting collections, need assistance with an order, or just want to share the magic, reach out to the Sparkl Fairies. Your fashion fairy tale begins with a message!
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FAQ
Below are some of are common questions:
Excitement alert! Wondering if your fairy fashion is on its way? Once you've sprinkled your magic into the cart and completed your order at Sparkl Fairy Couture, keep an eye on your email wand! We'll send you a confirmation message confirming your sparkl purchase. If you don't spot it in your inbox, check those glittery spam folders just in case. Still not finding it? Wave your wand (or contact us) at Fairy Support, and we'll ensure your confirmation sparkles its way to you!
Oops, need to redirect the magic? We understand that plans can change! If you wish to update your shipping address after placing your order, reach out to our Fairy Support team as soon as possible. While we'll do our best to assist, please note that address changes are subject to order processing status. Drop us a message, and let's work our fairy magic together!
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
We are happy to offer a refund or exchange for orders that meet the following criteria:
Items must be returned in their original condition (will not accept damaged, altered, or worn) and must include all original packaging, box and dust bag.
Items must be postmarked within 14 days of receipt.
Returns and exchanges must include a copy of the order’s receipt.
The following conditions also apply:
Items marked "Final Sale" may only be returned for an exchange or store credit.
Items purchased from other retail partners are not eligible for returns.
We are happy to offer a refund, store credit or exchange for orders that meet the following criteria:
Items must be postmarked within 14 days of receipt.
Items must be returned in their original condition (will not accept damaged, altered, or worn) and must include all original packaging, box and dust bag.
Returns and exchanges must include a copy of the order’s receipt. Please use our return label to insure a refund, store credit or exchange.
Please use our return label to insure a refund, store credit or exchange.
The following conditions also apply:
Items marked "Final Sale" and/or discounted 40% or more may only be returned for an exchange or store credit.
Items purchased from other retail partners are not eligible for returns.
Items marked "Sample" are not eligible for returns.
Your fairy fashion is on its way! Our fastest order ships within 24hours of being placed. Our typical shipping takes between 3-8 business days.
Our enchanted team at Sparkl Fairy Team is working diligently to make your order magical. The delivery time depends on your location and the enchanting details of your chosen items. Rest assured, we're committed to ensuring your sparkly treasures reach you as swiftly as possible. For specific delivery estimates or any order-related inquiries, feel free to contact our Fairy Support team.